Agenvia never asks for payment, OTPs, or bank details outside the app. We are not a government agency. Anyone contacting you on WhatsApp or Telegram claiming to be Agenvia is impersonating us.
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Trust & Safety at Agenvia

The whole platform exists to make finding a visa agent safer. This page explains exactly what we do to keep it that way — and what we ask of you.

What we verify before any agent appears

  • Government-issued ID matched to a live facial capture
  • Proof of address and an office photo
  • Confirmed email and phone contact details
  • For Tier 2: business registration (CAC) and TIN certificate
  • Annual re-verification required for all agents

How we handle reports of bad behaviour

01

Anyone can report an agent in two taps from any chat or advert.

02

Our safety team aims to review every report within 3 working days.

03

Confirmed violations lead to removal from the platform, logged in our transparency reporting.

What we ask of users

  • Use the platform for lawful immigration/visa research only.
  • Verify agent identity and agree terms in writing before paying any fees.
  • Pay only through traceable channels — never crypto, gift cards, or anonymous mobile-money.
  • Report suspicious behaviour the moment you see it.
  • Never share OTPs, banking passwords, or government login credentials with any agent.

What we ask of agents

  • Maintain accurate, current information on your profile at all times.
  • Charge transparent fees and provide written breakdowns to all clients.
  • Do not guarantee visa outcomes — to anyone, ever.
  • Do not contact users outside the platform during their first conversation.
  • Comply with all applicable immigration-adviser regulations in your country.
  • Cooperate with re-verification requirements annually.

What is not allowed on Agenvia

  • Guaranteeing visa approvals or processing times.
  • Charging users to 'fast-track' or 'guarantee' any government decision.
  • Asking for OTPs, bank passwords, or full government login credentials.
  • Soliciting bribes or claiming to bribe government officials.
  • Using a verified profile to introduce unverified agents ('agent referrals' off-platform).
  • Posting content that misrepresents your verification tier.
  • Harassment, threats, or discrimination based on nationality, religion, gender, or any protected category.
  • Using Agenvia's name, logo, or 'Verified' marks in your own marketing without permission.

The exact wording rules for adverts and agent profiles are in the Agent Content Policy. Content that breaks them is rejected at submission and removed if it slips through.

Reporting fraud or impersonation

If you have been scammed, suspect impersonation, or have evidence of misconduct, report it now. We aim to review every report within 3 working days, and we do not reveal your identity to the agent under review unless you give us permission.

File a Safety Report

Transparency

Agenvia is committed to publishing a public report covering the number of agents verified, suspended, and removed, the number of fraud reports received and resolved, and any data requests from law enforcement. Learn more at /transparency.