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Trust & Safety at Agenvia

The whole platform exists to make finding a visa agent safer. This page explains exactly what we do to keep it that way — and what we ask of you.

What we verify before any agent appears

  • Government-issued ID matched to a real person
  • Business registration (CAC, TIN, or country-equivalent)
  • At least two reference contacts who confirm prior work
  • A signed agent declaration of compliance
  • For Tier 2: in-person visit at a registered office address
  • Annual re-verification required for all agents

How we handle reports of bad behaviour

01

Anyone can report an agent in two taps from any chat or profile screen.

02

Reports trigger immediate internal review and an account freeze pending investigation.

03

Confirmed reports remove the agent permanently and the suspension is logged in our quarterly transparency report.

04

We work with payment providers and law enforcement where applicable to report fraud.

05

Three confirmed reports result in a permanent platform ban with no appeal.

What we ask of users

  • Use the platform for lawful immigration/visa research only.
  • Verify agent identity and agree terms in writing before paying any fees.
  • Pay only through traceable channels — never crypto, gift cards, or anonymous mobile-money.
  • Report suspicious behaviour the moment you see it.
  • Leave honest reviews based on your real experience.
  • Never share OTPs, banking passwords, or government login credentials with any agent.

What we ask of agents

  • Maintain accurate, current information on your profile at all times.
  • Charge transparent fees and provide written breakdowns to all clients.
  • Do not guarantee visa outcomes — to anyone, ever.
  • Do not contact users outside the platform during their first conversation.
  • Comply with all applicable immigration-adviser regulations in your country.
  • Cooperate with re-verification requirements annually.

What is not allowed on Agenvia

  • Guaranteeing visa approvals or processing times.
  • Charging users to 'fast-track' or 'guarantee' any government decision.
  • Asking for OTPs, bank passwords, or full government login credentials.
  • Soliciting bribes or claiming to bribe government officials.
  • Using a verified profile to introduce unverified agents ('agent referrals' off-platform).
  • Posting content that misrepresents your verification tier.
  • Harassment, threats, or discrimination based on nationality, religion, gender, or any protected category.
  • Using Agenvia's name, logo, or 'Verified' marks in your own marketing without permission.

Reporting fraud or impersonation

If you have been scammed, suspect impersonation, or have evidence of misconduct, report it now. Reports are reviewed within 24 hours and protected reporters cannot be contacted by the agent under review.

File a Safety Report

Transparency

Every quarter, Agenvia publishes a public report covering the number of agents verified, suspended, and removed, the number of fraud reports received and resolved, and any data requests from law enforcement. Read the latest report at /transparency.