Agenvia never asks for payment, OTPs, or bank details outside the app. We are not a government agency. Anyone contacting you on WhatsApp or Telegram claiming to be Agenvia is impersonating us.
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Terms of Service

Last updated: 9 July 2026

1. What Agenvia is

Agenvia (“we”, “us”, “the platform”) is a technology platform operated by Agenvia Services, a business name registered with the Corporate Affairs Commission of Nigeria (BN 9498946), with our principal place of business at 16 Kusa Street, Bariga, Lagos, Lagos State, Nigeria. We connect users seeking visa and immigration services with independent agents who have completed our verification process. We are not a law firm, an immigration adviser, an embassy, a government body, or a payment processor.

2. Eligibility

You must be 18 or older to register or use Agenvia. By using the platform you confirm that you are an adult under the law of your country of residence and that you are using Agenvia for lawful purposes.

3. The verification we perform — and its limits

We verify agent identity (government ID matched to a live facial capture, proof of address, office photo, and contact details) and, for Tier 2, business registration (CAC) and tax credentials (TIN), at the time of admission and on annual re-verification. Verification is a snapshot. We do not monitor agents continuously, audit individual cases, or guarantee future conduct. Always conduct your own due diligence before engaging an agent or making any payment.

4. We do not handle payments

Agenvia does not process, hold, escrow, or facilitate payments between users and agents. Any agreement you make with an agent — including fees, scope of work, refund terms, and timelines — is a private contract between you and that agent. Agenvia is not a party to that contract and bears no responsibility for its performance.

5. No outcome guarantee

Visa decisions are made solely by the relevant embassy, consulate, or immigration authority. Neither Agenvia nor any agent on Agenvia can guarantee approval, processing time, or any specific outcome. Anyone who claims to guarantee a visa decision is misrepresenting the process.

6. User-generated content

Reports, messages, adverts, and other content posted by users are the responsibility of the user who posts them. Agenvia does not author, endorse, or independently verify user content. We may remove content that violates these Terms, our Trust & Safety rules, or the Agent Content Policy without notice. Submitting fraudulent reports or misrepresenting your verification status will result in suspension or removal.

7. Suspension and removal

We may suspend, remove, or refuse verification to any agent or user account at our reasonable discretion, with or without notice, where continued use presents a risk to other users or to platform integrity. Agent subscription fees are non-refundable once a billing period has started, including in the event of removal for cause. Cancelling a subscription stops future renewals; access continues until the end of the paid period.

8. Service “as is” and limitation of liability

The platform is provided “as is” and “as available” without warranty of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or fit for any particular purpose. To the maximum extent permitted by law, Agenvia’s total liability for any claim arising from your use of the platform is capped at the greater of (a) the total subscription fees paid by you to Agenvia in the 12 months preceding the claim, or (b) ₦50,000.

9. Indemnification

You agree to indemnify and hold harmless Agenvia and its officers, employees, and partners from any claim, loss, or liability arising from your use of the platform, your interactions with agents, your transactions, or your breach of these Terms.

10. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from your use of the platform shall be resolved exclusively in the courts of Lagos State, Nigeria, except where mandatory consumer protection law in your country of residence requires otherwise.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email and in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms: legal@agenvia.io.