Delete your Agenvia account

What is deleted

• Your phone number and email address are removed from our systems and released for re-registration
• Your password is destroyed
• You are signed out on every device immediately and can no longer sign in
• Your profile stops being visible to other users on Agenvia

What is kept, and for how long

• A minimal, de-identified account record is retained for fraud prevention, dispute resolution, and legal/accounting obligations. It no longer contains your phone number, email, or password.
• Transaction and payment records are retained for 6 years, the period required by Nigerian company and tax law — longer only where fraud is suspected.
• If you are an agent, your verification documents are retained for 5 years after your account closes, under Nigerian anti-money-laundering law.
• Messages you sent remain visible to the people you sent them to, shown without your personal details. Messaging metadata is typically kept for 12 months unless flagged for a safety investigation.

Deactivate instead of delete

If you would rather pause your account than delete it, you can deactivate it in the app under Settings → Account; signing in again reactivates it. Deactivating hides your profile but keeps your data — only the form above deletes your account.